User Guide

Therapeutic Guidelines User Guide

Therapeutic Guidelines is now available on a new technology platform and mobile app to support more frequent content updates and modernise authentication processes.

Customers can download the new mobile app from the Apple App Store or Google Play Store. For NSW Health or VIC Health users, see the installation and authentication guides for your organisations:

NSW Health User Guide
VIC Health User Guide

On this page:

• Mobile app installation
• Android devices
• iOS devices

• Mobile app authentication methods
• WIFI (IP address) authentication
• Access Key (Referring URL)
• Email address and password login
• Additional tips – offline access
• Further support

Mobile app installation

The new Therapeutic Guidelines mobile app is available on Android and iOS devices.

To install the app on your devices, please use one of the following installation methods.

Android devices

Installing via Google Play Store

1. Open Google Play Store: Tap the Google Play Store app on your device.
2. Search the app: Type “Therapeutic Guidelines” into the search bar.
3. Install the app: Locate the app in the search results and tap “Install”.
4. Open the app: Once installed, tap “Open” from the Play Store or find the app icon on your home screen or app drawer.

iOS devices

Installing via App Store

1. Open the App Store: Tap the App Store icon on your device.
2. Search the app: Type “Therapeutic Guidelines” into the search bar.
3. Install the app: Find the app in the search results and tap “Get”, then “Install”.
4. Open the app: After installation, tap “Open” from the App Store or locate the app icon on your home screen.

Mobile app authentication methods

If your access to Therapeutic Guidelines is being offered to you by your institution, you can authenticate the new mobile app with your organisation once every 6 months in order to maintain access to Therapeutic Guidelines. You can authenticate using one of the following methods: WIFI (IP Address) authentication, or Access Key. See instructions for each authentication method.

If you have an individual user subscription, you can authenticate via email address and password login. This method has not changed.

WIFI (IP address) authentication

IP address authentication allows users to access the app based on their network's IP address. This method is often used by organisations to provide secure access to their employees or members.

How to authenticate with IP address

1. Connect to the network: Ensure that you are connected to the network that has the authorised IP address. This is usually your organisation’s internal network, or a VPN provided by your organisation.
2. Access the app: Open your Therapeutic Guidelines app installed on your device.
3. Automatic access: If your IP address is recognised by our system, you will be granted automatic access without needing to log in.
4. Troubleshooting:
   • If you are not granted access, ensure you are connected to the correct network or VPN.
   • Contact your IT department to verify that your IP address is correctly configured for access.
5. Contact IT Support: For any issues, reach out to our support team at support@tg.org.au.

Access Key

An Access Key allows users to self-manage authentication of the Therapeutic Guidelines mobile app. A user can authenticate the app through a link provided on their organisation's website. After logging in, users can generate a unique Access Key, which enables easy and secure access to the app without needing to log in each time.

How to authenticate with Access Key

1. Access the Therapeutic Guidelines website using the link provided by your organisation:
   • On your mobile browser, open the link to the Therapeutic Guidelines website shared by your organisation.
2. Obtain the Access Key:
   • Once logged into the Therapeutic Guidelines website, tap on the Profile icon located in the top right corner of the screen.
   • Select Copy Access Key from the dropdown menu.
   • You will see a browser pop-up message saying: “Access key copied to clipboard”.
   • Tip: Save your access key in a secure location, such as a notes app. This key remains valid for up to 6 months and can be reused if you change devices or reinstall the application.
3. Access Key login:
   • Open the Therapeutic Guidelines app installed on your device.
   • Click on the Access Key button.
   • Paste the copied access key under Access Key and tap the Continue button.
   • You will now see a message at the bottom of your screen saying: Success! Access key has been set.

• Troubleshooting: If you do not see the “Copy Access Key” option as described in Step 2:
  • Clear your browser cache: This often resolves display issues. Refer to the guides for clearing the cache in Safari or Chrome.
  • Ensure proper login: Confirm that you are logged into the Therapeutic Guidelines website using the referring URL provided by your organisation.

Email address and password login

For customers with an individual user subscription, please access the guidelines using your email address and password.

Email and password login provides a straightforward way for users to access their accounts directly by entering their credentials.

Additional tips – offline access

The mobile app features a content offline mode that enables users to access content without an internet connection.

To get started with offline mode, follow the steps below.

• Your first time using the app after installation: Once you’ve installed the mobile app, please ensure you’re connected to the internet, then open the app. Once you open the app for the first time, the app will automatically download all its content so it is available for offline use.
• Your subsequent app uses after installation – updating the mobile app’s content: If you’re connected to the internet, the mobile app will automatically update its content each time you open it.

Please note the time taken to download or update the mobile app’s content will depend on the speed of your internet connection.

Further support

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