Here are some common questions
we hear about the Australian Injectable Drugs Handbook 10th edition (AIDH10) app.
AIDH10 provides up-to-date and vital information on more than 500 injectable medicines and is an essential frontline resource ensuring patient safety and quality care.
AIDH10 introduces the brand-new in-app Infusion Rate Calculator.
The web and mobile app is now powered by the Therapeutic Guidelines platform.
User Guide
Follow this quick guide for the mobile app installation and authentication instructions.
View the Australian Injectable Drugs Handbook 10th edition User Guide now.
Accessing the Australian Injectable Drugs Handbook 10th edition app
Accessing the AIDH10 app online or via the mobile app
You can login to your AIDH10 app account online or via the mobile app with your username and password.
For more information about mobile app installation check out this guide. If your access to AIDH10 app
is provided by your place of work or study, you will need to login using your institution's preferred method of authentication. See the AIDH10 app
user guide
for authentication methods for institutions or contact your institutional administrator to learn more.
Which operating systems can the AIDH10 app run on?
The AIDH10 app is accessible via Windows (XP, Win7, Win8 , Win10 and Win 11) and Macintosh OSX (version 10.6 or later).
All that is required to access AIDH10 app online is a fully featured web browser.
Which browsers can AIDH10 app run on?
For optimal functionality with AIDH10 app,
we recommend that you use the latest version of Chrome,
Firefox, Microsoft Edge
or Safari. If you are using an older browser, some of the pages
and tools may not function properly.
What steps do I take if the AIDH10 app content is not displaying or I can’t login?
If you login to the AIDH10 app using an email address and password then clearing your browser or application's cache can fix display issues and improve performance.
If a problem persists after clearing your browser or application's cache, please contact IT Support at adphasupport@tg.org.au.
Single user subscription: recommended for individual healthcare practitioners.
Institutional subscription options: recommended for general practice, community pharmacy setting and all other organisations with more than 2 users.
Which payment methods are accepted?
We accept Visa, MasterCard, and American Express and PayPal for subscriptions purchased online. If ordering over the telephone we accept Visa,
MasterCard, and American Express.
How do you protect my credit card details?
The online purchasing system uses eWays. With eWays, your credit card details are encrypted and transmitted securely from the Therapeutic Guidelines website. Therapeutic Guidelines does not have direct access to full credit card numbers.
How can I purchase my subscription online?
The AIDH10 app offers 12-month subscriptions for single or institutional users.
For a single user subscription please visit
www.tg.org.au/subscribe, select the single user option,
click the add to cart button and proceed to checkout to complete your online purchase.
In-app purchases are currently not available.
To get a quote for an institutional subscription (1+licences) please contact our Sales Team via the following options:
Institutional
Your account manager will reach out to prior to renewal to discuss.
If you have questions about your Institutional renewal, please reach out to your account manager or contact our Sales Team via institutions@tg.org.au or by calling +61 3 9329 1566.
Individual
Your subscription will automatically renew every year and you with receive an email notification one month prior to expiry.
Can I cancel my AIDH10 subscription?
For any questions with renewal or cancellation, please refer to license agreement.
We’re here to help If you require any support due to technical errors.
New subscribers: the subscription will expire one year from the date of purchase.
Renewing subscribers: your subscription will be renewed based on the date of expiry, not the date of payment.
Is it possible to purchase or renew a subscription over the phone?
We ask that if possible, AIDH10 app purchases are completed online. For some customers, including those with institutional subscriptions, this will not be possible. Our customer service team are available to assist you.
You can either complete the enquiry form , reply directly to a renewal notification (if you are a renewing customer) or phone our office on 1800 061 260. Note: office hours are 9 am to 5 pm Monday to Friday.
I live outside of Australia, can I still purchase an AIDH10 app subscription?
You can purchase a AIDH10 app subscription via our website (all purchases are in AUD).
Tax invoices
I require an invoice prior to payment. How can this be arranged?
Please complete our enquiry form and our friendly team will send you a pro-forma invoice.
Note, your subscription will not be renewed until the invoice is paid in full.
When will I receive a tax invoice?
All AIDH10 app subscribers are sent an email with their tax invoice once payment has been processed.
On the login page, click on the ‘Forgot your password?’ link located beneath the password field.
Enter your email address, click ‘Send verification code’, and check your email for the code.
Enter the code into the verification box, click ‘Verify code’, and select ‘Continue’.
Enter and confirm your new password, then click ‘Continue’ to complete the process.
How can I update my personal information?
Personal information cannot be updated through the ‘My Account’ section. Updates can only be made during the purchase or renewal of a subscription.
How can I change the email address associated with my account?
If your email address has changed, we request that you complete the contact us via the
Therapeutic Guidelines website (including both old email and new email) and our customer service team will update your details.
Note: you cannot update your email address in your Account area; it must be updated by our customer service team.
