Got questions about ObesiD? Here are some common FAQs
ObesiD is a new Australian-first resource, articulating the principles of dosage adjustment
in patients with obesity and providing evidence-based advice on dosage adjustment for 70+ commonly used medicines.
By bringing together available evidence, and pharmacokinetic and pharmacodynamic considerations that inform the choice
of most appropriate dose for a person with obesity, the resource also supports decision making when there is an absence of evidence.
User Guide
Follow this quick guide for installation and authentication instructions, view the ObesiD User Guide now.
You can login to your ObesiD account online or via the mobile app with your username and password.
For more information about mobile app installation check out this guide.
If your access to ObesiD is provided by your place of work or study, you will need to login using your
institutions preferred method of authentication. See the ObesiD user guide for
authentication methods for institutions or contact your institutional administrator to learn more.
Which operating systems can ObesiD run on?
ObesiD is accessible via Windows (XP, Win7, Win8 , Win10 and Win 11)
and Macintosh OSX (version 10.6 or later). All that is required to access ObesiD online is a fully featured web browser.
Which browsers can ObesiD run on?
For optimal functionality with ObesiD, we recommend that you use the latest version of Chrome, Firefox, Microsoft Edge or Safari. If you are using an older browser, some of the pages and tools may not function properly.
What steps do I take if ObesiD content is not displaying or I can’t login?
If you login to ObesiD using an email address and password then clearing your browser or application's cache can fix display issues and improve performance. If a problem persists after clearing your browser or application's cache, please contact IT Support at support@tg.org.au.
Single user subscription: recommended for individual healthcare practitioners.
Institutional subscription options: recommended for general practice, community pharmacy setting and all other organisations with more than 1 user.
How many licences should I purchase?
The number of licences purchased should reflect the number of healthcare practitioners accessing ObesiD regularly.
Which payment methods are accepted?
We accept Visa, MasterCard, and American Express and PayPal for subscriptions purchased online. If ordering over the telephone we accept Visa, MasterCard, and American Express.
How do you protect my credit card details?
The online purchasing system uses eWays. With eWays, your credit card details are encrypted and transmitted securely from the Therapeutic Guidelines website to eWays. Therapeutic Guidelines does not have direct access to full credit card numbers.
How can I purchase or renew my subscription online?
Subscribe
ObesiD offers 12-month subscriptions for single or institutional users.
For a single user subscription please visit
obesid.tg.org.au/subscribe, select the single user option, click the add to cart button and proceed to
checkout to complete your online purchase.
To purchase a subscription online you will need to visit
obesid.tg.org.au/subscribe via a web browser on a computer, laptop, tablet, or mobile device.
In-app purchases are currently not available.
To get a quote for an institutional subscription (1+licences) please contact our Sales Team via the following options:
Renew
You can renew your single user subscription online. To renew,
login to your ObesiD account, and click the Profile icon, go to My Account, then click the
Renew Subscription button located in the Subscription summary section to make an online payment. You can renew your subscription three months prior to expiry.
To renew your subscription online you must use a web browser on a computer, laptop, tablet, or mobile device. In-app purchases are currently not available.
If you require any support due to technical errors please contact our IT Support Team via
adphasupport@tg.org.au or +61 3 9329 1566.
To renew an institutional subscription (1+ licences) please contact our Sales Team via
sales@tg.org.au or calling +61 3 9329 1566.
When will my subscription expire?
New subscribers: the subscription will expire one year from the date of purchase.
Renewing subscribers: Your subscription will be renewed based on the date of expiry, not the date of payment.
Is it possible to purchase or renew a subscription over the phone?
We ask that if possible, ObesiD purchases are completed online.
For some customers, including those with 2+ licences, this will not be possible. Our customer service
team are available to assist you. You can either complete the enquiry form , reply
directly to a renewal notification (if you are a renewing customer) or phone our office on 1800 061 260. Note: office hours are 9 am to 5 pm Monday to Friday.
I live outside of Australia, can I still purchase an ObesiD subscription?
You can purchase an ObesiD subscription via our website (all purchases are in AUD).
Tax invoices
I require an invoice prior to payment. How can this be arranged?
Please complete our enquiry form and our friendly team will send you a pro-forma invoice. Note, your subscription will not be renewed until the invoice is paid in full.
When will I receive a tax invoice?
All ObesiD subscribers are sent an email with their tax invoice once payment has been processed.
On the login page, click on the ‘Forgot your password?’ link located beneath the password field.
Enter your email address, click ‘Send verification code’, and check your email for the code.
Enter the code into the verification box, click ‘Verify code’, and select ‘Continue’.
Enter and confirm your new password, then click ‘Continue’ to complete the process.
How can I update my personal information?
Personal information cannot be updated through the ‘My Account’ section. Updates can only be made during the purchase or renewal of a subscription.
How can I change the email address associated with my account?
If your email address has changed, we request that you complete the contact
us via the Therapeutic Guidelines website (including both old email and new email) and our customer service team will update
your details. Note: you cannot update your email address in your Account area; it must be updated by our customer service team.
