Frequently Asked Questions

You can login to your Don't Rush to Crush account online or via the mobile app with your username and password. For more information about mobile app installation check out this guide. If your access to Don't Rush to Crush is provided by your place of work or study, you will need to login using your institutions preferred method of authentication. See the Don't Rush to Crush user guide for authentication methods for institutions or contact your institutional administrator to learn more.

Don't Rush to Crush is accessible via Windows (XP, Win7, Win8 , Win10 and Win 11) and Macintosh OSX (version 10.6 or later). All that is required to access Don't Rush to Crush online is a fully featured web browser.

For optimal functionality with Don't Rush to Crush, we recommend that you use the latest version of Chrome, Firefox, Microsoft Edge or Safari. If you are using an older browser, some of the pages and tools may not function properly.

If you login to Don't Rush to Crush using an email address and password then clearing your browser or application's cache can fix display issues and improve performance. If a problem persists after clearing your browser or application's cache, please contact IT Support at support@tg.org.au.

Here's some helpful how-to guides: Safari users, Chrome users, Microsoft Edge users, and Samsung users.

• Single user subscription: recommended for individual healthcare practitioners.
• Institutional subscription options: recommended for general practice, community pharmacy setting and all other organisations with more than 2 users.

The number of licences purchased should reflect the number of healthcare practitioners accessing Don't Rush to Crush regularly.

We accept Visa, MasterCard, and American Express and PayPal for subscriptions purchased online. If ordering over the telephone we accept Visa, MasterCard, and American Express.

The online purchasing system uses eWays. With eWays, your credit card details are encrypted and transmitted securely from the Therapeutic Guidelines website. Therapeutic Guidelines does not have direct access to full credit card numbers.

Subscribe
Don't Rush to Crush offers 12-month subscriptions for single or institutional users. For a single user subscription please visit dontrushtocrush.tg.org.au/subscribe, select the single user option, click the add to cart button and proceed to checkout to complete your online purchase.

To purchase a subscription online you will need to visit dontrushtocrush.tg.org.au/subscribe via a web browser on a computer, laptop, tablet, or mobile device. In-app purchases are currently not available.

To get a quote for an institutional subscription (1+licences) please contact our Sales Team via the following options:

• E: sales@tg.org.au
• Ph: +61 3 9329 1566
• Submit an enquiry form

Renew
You can renew your single user subscription online. To renew, login to your Don't Rush to Crush account, and click the Profile icon, go to My Account, then click the Renew Subscription button located in the Subscription summary section to make an online payment. You can renew your subscription three months prior to expiry.

To renew your subscription online you must use a web browser on a computer, laptop, tablet, or mobile device. In-app purchases are currently not available.

If you require any support due to technical errors please contact our IT Support Team via adphasupport@tg.org.au or +61 3 9329 1566.

To renew an institutional subscription (2+ licences) please contact our Sales Team via sales@tg.org.au or calling +61 3 9329 1566.

• New subscribers: the subscription will expire one year from the date of purchase.
• Renewing subscribers: Your subscription will be renewed based on the date of expiry, not the date of payment.

We ask that if possible, Don't Rush to Crush purchases are completed online. For some customers, including those with 1+ licences, this will not be possible. Our customer service team are available to assist you. You can either complete the enquiry form , reply directly to a renewal notification (if you are a renewing customer) or phone our office on 1800 061 260. Note: office hours are 9 am to 5 pm Monday to Friday.

You can purchase a Don't Rush to Crush subscription via our website (all purchases are in AUD).

Please complete our enquiry form and our friendly team will send you a pro-forma invoice. Note, your subscription will not be renewed until the invoice is paid in full.

All Don't Rush to Crush subscribers are sent an email with their tax invoice once payment has been processed.

1. Click on the Log in via dontrushtocrush.tg.org.au
2. On the login page, click on the ‘Forgot your password?’ link located beneath the password field.
3. Enter your email address, click ‘Send verification code’, and check your email for the code.
4. Enter the code into the verification box, click ‘Verify code’, and select ‘Continue’.
5. Enter and confirm your new password, then click ‘Continue’ to complete the process.

Personal information cannot be updated through the ‘My Account’ section. Updates can only be made during the purchase or renewal of a subscription.

If your email address has changed, we request that you complete the contact us via the Therapeutic Guidelines website (including both old email and new email) and our customer service team will update your details. Note: you cannot update your email address in your Account area; it must be updated by our customer service team.