Job Vacancy *New*

  • Are you keen to manage and improve support processes across the business?
  • Are you a natural problem solver and strive for exceptional results?
  • Do you enjoy working with a supportive team with lots of variety in your role

This is a unique opportunity to become part of a great Australian success story.

Therapeutic Guidelines Limited (TGL) is an independent not-for-profit organisation that is respected both nationally and internationally. We publish clinical advice for healthcare professionals in a point-of-care digital product, Therapeutic Guidelines. Our aim is to promote the quality use of medicines, and we do this by bringing together clinical experts from around Australia to engage in the creation and review of content. Our guidelines are used extensively in hospitals, pharmacies and general practices across Australia.

This full-time (initially 1 year contract) vacancy provides a rare and newly created opportunity to join our dedicated Operations team. The Support Analyst will be an integral part of this small and committed team with administering applications and providing support to our internal and external customers.


Therapeutic Guidelines is based in West Melbourne. We have a very motivated team and enjoy a social and flexible working environment. An attractive remuneration package is offered, including rostered days off, and access to salary packaging.

About you

The ideal candidate would have a computer science, information systems or STEM-related tertiary qualification, with a minimum of 2+ years experience in a Level 1 and/or 2 technical support role. Experience with troubleshooting software and hardware issues in a Windows based environment. Competent in user account administration and implementing security controls. Ability to think on your feet and work with wider team to ensure a smooth and professional hand over, including documentation, training, and process adoption. Strong interpersonal and communication skills essential. Self-motivated, can work independently and or as part of team. Experience in healthcare sector is desirable.

A position description is available HERE

Here’s a chance to do something different and make an impact on the quality use of medicines in Australia – come and join us!

Start date: Nov 2021

Does this sound like you?

Please email your cover letter and CV to Georgia Hill, Operations Manager via by Sunday 24th October 2021


Expressions of Interest

We welcome expressions of interest to become involved in the community behind Therapeutic Guidelines. If you are interested, please send your resume and a cover letter explaining your interest to

Expert Group Member 

Experts Group Members work with an Editor to develop and review topics in a particular therapy area. An Expert Group is usually composed of approximately 14 people, including a Chair, an Editor, experts in relevant medical specialties, general practitioners, paediatricians, pharmacists and allied health professionals from around Australia.

Evaluation Network Member

The Evaluation Network includes users of Therapeutic Guidelines, from medical and pharmacy students to experienced healthcare professionals. Members of the Evaluation Network provide feedback to the Editorial Team at regular intervals that informs project planning and topic revision.


Editors work with an Expert Group to update clinical advice in line with the latest evidence. Each editor is responsible for leading the review of a clinical guideline and requires strong communication and project management skills. Editors have a graduate qualification in pharmacy, pharmacology or medicine, and a minimum of 3 years post-graduate clinical experience. Qualifications or experience in editing, writing, or publishing are desirable, but not essential.