*NEW* Job Vacancy – Support Analyst

With exponential growth in our team over the last 2 years, we are excited to be expanding our Technology Team further this year!

We currently have a full-time permanent role available for a Support Analyst.

The role of the support analyst is to work within the Technology team to support, manage and administer applications for customers and provide internal support (including devices) to staff.

Responsibilities

The Support Analyst reports to the Scrum Master and works onsite full time. You will be an integral part of this small and committed team.

Day to day you will;

  • Review, prioritise, allocate and respond to all support tickets through the service desk.
  • First contact for customer support and team member issues.
  • Troubleshoot and provide technical support for internal devices.
  • Oversee escalations and liaise with third-party vendors and suppliers, as necessary.
  • Review system alerts and take appropriate course of action.
  • Contribute to ongoing service improvement of IT operations.
  • Configure devices and applications as required remotely and onsite.
  • Administer the Microsoft 365 Tenant including Users and Groups and Azure Active Directory.
  • Contribute to and execute technology improvements across the organisation in an agile manner.
  • Promote self-service technology use and monitor to ensure high adoption or identify areas for improvement.
  • Collaborate with the operational teams to handover completed technology initiatives.
  • Drive innovation to solve technical issues and improve efficiency across all teams.
  • Develop internal systems documentation

The successful candidate will have the following:

  • 2+ years’ experience in a Level 1 and/or 2 technical support roles.
  • Experience communicating with internal and external customers.
  • Demonstrated ability to work in a Service Desk with ticketing system.
  • Experience administering Microsoft 365.
  • Experience implementing security controls is desirable.
  • Experience in the healthcare sector is desirable.
  • Bachelor’s in computer science, information systems, or related STEM field.
  • Certifications in cloud technologies is desirable.
  • Ability to work well in a team environment both onsite and remotely.
  • Well-developed interpersonal skills and ability to communicate at all levels.
  • Attention to detail.
  • Natural problem solver and proactive approach to work.
  • Well-developed organisational skills, including an ability to set priorities and to pursue tasks to completion within prearranged deadlines.
  • Open to constructive feedback and suggestions expressed by management and team members.
  • Strive for professional development of self and team members.

Benefits

Therapeutic Guidelines is conveniently based in West Melbourne and moving into a new purpose-built office shortly. We have a very motivated team and enjoy a social and flexible working environment. An attractive remuneration package is offered, including rostered days off, and access to salary packaging.

Here’s a chance to do something different and make an impact on the quality use of medicines in Australia – come and join us!

Does this sound like you?

Apply for the position by emailing your CV and cover letter to:

Alvet Miranda, Technology Director: amiranda@tg.org.au

*NEW* Job Vacancy – Sales Assistant

Therapeutic Guidelines Limited (TGL) publishes clinical advice for healthcare professionals in a point-of-care digital product, Therapeutic Guidelines. TGL’s aim is to promote the quality use of medicines, and it does this by bringing together clinical experts from around Australia to engage in the creation and review of content. Therapeutic Guidelines is widely considered to provide an unsurpassed source of best practice therapeutic information.

TGL was founded by leading members of the healthcare community over 40 years ago. As an independent, not-for-profit organisation, it is entirely funded by subscribers. Further information is provided at www.tg.org.au.

We currently have a one-year contract role available for a Sales Assistant (with the possibility of becoming a permanent full-time role).

The Sales Assistant is responsible for providing administrative and sales support to our Sales and Marketing team. If you have a positive and proactive attitude, believe in high quality customer service and thrive in a fast paced environment, this is the position for you!

Responsibilities

Reporting to the National Business Development Manager, the Sales Assistant will be responsible for front-line sales and customer support. You will contribute to the establishment and maintenance of sound administrative processes, data analysis and research to assist in the continuing development of an informed sales strategy.

Day to day you will:

  • Support the sales and renewals processes
  • Manage incoming customer enquiries
  • Prepare sales and usage data for reporting, forecasting, planning and ensuring customer satisfaction
  • Contribute to the preparation of sales proposals and quotes
  • On-board new customers
  • Assist with preparation of sales plan – including research into new markets and prospects

Skills and attributes

  • Customer focused and committed to providing a high level of service
  • Sales skills and commercial acumen
  • Collaborative with good initiative and team spirit
  • High degree of proficiency in Microsoft Excel in particular and Microsoft Office software in general
  • Attention to detail
  • Organised and efficient with excellent time management skills
  • Proactive with excellent problem-solving abilities
  • Ability to conduct research and prepare reports
  • Excellent oral and written communication skills

A qualification in business or relevant area is required. Experience working in sales, account management or business development is preferred. A knowledge of publishing and the provision of licenced information to the healthcare market is also desirable. Experience in a phone based sales environment will be viewed favourably. A position description is available here.

Benefits

Therapeutic Guidelines is based in West Melbourne, moving into a new office shortly. We have a very motivated team and enjoy a social and flexible working environment. An attractive remuneration package is offered, including rostered days off, and access to salary packaging.

Here’s a chance to do something different and make an impact on the quality use of medicines in Australia – come and join us!

Does this sound like you?

Apply for the position by emailing your CV and cover letter to:

Katherine Jones, National Business Development Manager: kjones@tg.org.au

Expressions of Interest

We welcome expressions of interest to become involved in the community behind Therapeutic Guidelines. If you are interested, please send your resume and a cover letter explaining your interest to admin@tg.org.au.

Expert Group Member 

Experts Group Members work with an Editor to develop and review topics in a particular therapy area. An Expert Group is usually composed of approximately 14 people, including a Chair, an Editor, experts in relevant medical specialties, general practitioners, paediatricians, pharmacists and allied health professionals from around Australia.

Evaluation Network Member

The Evaluation Network includes users of Therapeutic Guidelines, from medical and pharmacy students to experienced healthcare professionals. Members of the Evaluation Network provide feedback to the Editorial Team at regular intervals that informs project planning and topic revision.

Editor

Editors work with an Expert Group to update clinical advice in line with the latest evidence. Each editor is responsible for leading the review of a clinical guideline and requires strong communication and project management skills. Editors have a graduate qualification in pharmacy, pharmacology or medicine, and a minimum of 3 years post-graduate clinical experience. Qualifications or experience in editing, writing, or publishing are desirable, but not essential.